A Decision Needs an Address
Article by Ayman Fouad Abdelgawad
The message says that a decision has been made. It does not say who made it. A department is named, followed by an inbox that replies automatically.
There are sensible reasons for communicating through teams. Work should not collapse because one person is absent. But shared administration can make responsibility difficult to locate when each person describes the outcome as belonging somewhere else.
A decision does not need a public villain. It needs an identifiable place where its reasons can be explained and its errors corrected. Otherwise a person seeking reconsideration must first solve a mystery about the existence of a decision-maker.
An institution can be large without making every consequential act anonymous. The test is whether a question about an outcome can reach someone who has both the knowledge to answer and the authority to change it.